I get a lot of search inquires for a review of LeftLane Sports. LeftLane Sports offers amazing sales on top brand outdoor apparel. I’m sure you have seen many of my posts promoting the sales at LeftLane. For many, the great prices on great gear seems to good to be true. As a result I took it upon myself to test out and review the purchase and return process at LeftLane to see how they do.
Back around Christmas Leftlane was having a sale on Mountian Hardwear. Unable to resit the great prices I bought a Tucana Jacket. The site stated “Anticipated ship date: Ships within 2 business days.” I ordered the Jacket on December 27, 2010. On January 3rd, 2011 I received an e-mail that stated:
Due to the some unruly weather and the holidays affecting shipping times, we are emailing our members to inform of a slight delay in orders shipping. Your Mountain Hardwear order is now anticipated to ship out by Thursday January 6th. Once your order has shipped a tracking number will follow for you to review. We apologize for any inconvenience this might have created; we know how important it is for you to start enjoying your purchase. We are committed to bringing the best brands, products, and customer service to our members, so of course please get in touch with us if you have any thoughts, questions, or concerns.
Thank you again,
|Mountain Hardwear Tucana Jacket from Leftlane Sports|
On January 6th a second e-mail came that stated: “Good news! Your LeftLane Sports order has been processed and is on the way!” I received the Jacket on January 13th a full 13 business days from the day I ordered it. I was not in a big hurry to get it…so this didn’t bother me too much. The jacket was exactly as described and I am happy with my purchase.
After this transaction I decided to test and see how Leftlane would do on returns. I looked for the cheapest thing I could find on their site intending to return it from the start. On January 18th 2011 I ordered a pair of Wigwam Ironman socks. On January 19th I received an e-mail with a shipment tracking number. I received the socks on Janurary22nd. I requested a Return Merchandise Authorization number (or RMA#) on January 24th. I was sent an e-mail asking if I would like to exchange the socks for credit or something else on the site. I requested store credit and was told a RMA# would be sent in a separate e-mail. By 3:00 pm the following day I still had not received a RMA. I e-mailed the company and received a message that said the following:
I apologize. We created the RMA, but the email did not get sent out. It should be on its way to you now, however. I apologize for the inconvenience. Please let me know if you have any other questions or comments.
Thanks for shopping with LeftLane Sports!
I received the RMA# moments later and put the socks back in the mail the same day (1-25-11). My USPS tracking number said the socks were delivered at 10:27 am on January 27th (3 Days Later). Almost a week later I still had not received store credit. I e-mailed Leftlane to see what was going on. They responded by saying the socks couldn’t have arrived that soon, but they would check into it. They requested my tracking number. I sent the tracking number and received a response that said “That sure was a fast delivery!” and they would process my return ASAP. I received store credit for the cost of the socks later that day (February 2nd.) I had to pay for shipping both ways.
|Wigwam Ironman Socks from LeftLane Sports|
In conclusion I feel a little extra patience is required when shopping with LeftLane Sports. It seems you can’t leave them to take care of your transactions on their own. Extra time and effort is needed to ensure everything works out. You will have to decide if the extra work is worth receiving the great prices on quality gear LeftLane consistently offers. If you do shop with leftlane make sure you keep all records, e-mails, and tracking numbers.
As an added bonus Leftlane offers incentive for telling your friends about their site. Again you will have to deiced if you want to subject your friends to the quality of service leftlane provides. For me…the prices are too good. I will continue to shop at leftlane and will continue to link to their sales on My Life Outdoors. All the links above are for my personal invitation link. When you follow my links to Leftlane and sign up for an account I receive $10 credit when you make your first purchase. New members will also receive free $10 credit when they sign up following my link.
Current LeftLane Sales:
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