After the success of my LeftLane Sports review I decided to review a similar discount site called The Clymb. Just like LeftLane, The Clymb offers amazing prices on top brand name outdoor gear and apparel. From time to time I have promoted various sales The Clymb features but have never bought anything myself. A while back a friend bought a Kelty Tent from The Clymb that took several months to receive.I decided I needed to check it out for myself and review the purchase and return process at The Clymb.
|The shirt I ordered from The Clym|
Knowing from the start that I was going to return any item I bought I wasn’t looking to spend a whole lot of money. I found a Prana Men’s Dragon Coin t-shirt for $15.00. I bought the shirt on February 3rd and paid $7.98 to ship it. My original confirmation e-mail stated I “should receive your order on or before February 14, 2011.” On February 9 th I received an e-mail stating “Your order has shipped.” On February 16 th the shirt arrived at my door a full two days later then the Clymb said it “should” have arrived. In the end…two days is not a big deal. But wanted to see how they would do on returns.
|Shipping Tracking Status for my order from The Clymb|
On Saturday February 19 th I sent an email to The Clymb’s Returns department asking to return the shirt. On Tuesday February 22nd I received an e-mail with a Fedex prepaid return voucher. I packed the shirt into a padded envelope and took it with my FedEx Return voucher to my local pack and ship the same day. The FedEx Returns program made returning the shirt nice and easy and I appreciated the simplicity of the return process. According to FedEx the shirt arrived back at The Clymb on Monday February 28th. By the next Friday (March 4) I still had not received my credit for the return. I sent a quick e-mail asking why I had not received my credit. I got a reply that said:
Your return arrived in our warehouse 4 days ago. We apologize for the delay, but we are currently late on returns. I have gone ahead and credited your account for the return. We appreciate your patience. If you have any other questions please contact us.
My credit was short $6.99 which (according to their return policy) is deducted to pay for the return shipping. I knew this in advance and was expecting it when I received my credit
All and all I found The Clymb relatively easy to deal with. Even when they fell behind they promptly compensated when confronted. The long shipping times seem to be acknowledged at the time of sale and are one of the trade-offs for steep discounts. Just like LeftLane The Clymb offers incentive to those who tell their friends. As a member you will receive $10 credit when you refer your friends but only after they make their first purchase. I wish The Clymb would give the person you refer $10 credit too. This is what Leftlane does and it seems to increase the likelihood of someone becoming a member.
But what about you? What has your experience with The Clymb been?
Look Below for Current Sales and Coupons going on at the Clymb
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